14 Days Returns

If you've changed your mind or purchased in error you may be entitled to return the product for a partial refund. We must be notified within 7 days of you receiving the item, and it must be returned in original unused re-saleable condition with all tags and packaging in the following 7 days. Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.

Should you wish to return a faulty item, please email info@toolrock.com.au photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorized, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.

While many spare parts are stocked in Australia, we may need to order certain parts from the suppliers on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

If the item was sent with free postage, a 20% postage fee will be deducted from the refund amount. If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required